To put it simply, the CanTrack Protect warranty is governed by a specific number of power-ons or time elapsed since activation. The CanTrack Protect’s battery has a maximum warranty period of 24 months or 1,200 wakeups, whichever comes first.  We will send the unit on a once a day wake-up as standard, but you can adjust this in the software.

Our units contain non-rechargeable batteries that can last over 5 years and operate in extreme conditions (e.g. being buried deep within a vehicle/asset). The more enclosed a unit is, the higher battery consumption is required, in order to transmit messages from the unit. There is a balance between hiding it well (so a prospective thief cannot find it) and how the hiding place will affect the *signal it receives.

The CanTrack Protect usually lasts up to 5 years, when situated in normal conditions. This can vary dependent on conditions, both above and below this estimated time frame. Operation outside the **temperature and impact conditions will invalidate your warranty.

*You can view the average signal strength your device is obtaining through the CanTrack software or by calling our Support team.  

**Normal conditions are defined as the device being in an area that enables receipt of good GSM signal, calibrated to one wakeup per day. Protect should not exposed to temperatures above or below the max/min (-35 to +80 degrees Celsius).

You can schedule the unit to wake-up at pre-set times of the day, or every X hours, on motion and a wide range of other options through the software. As standard, we will configure the unit to wake-up at a specific hour in the day, however a security protocol to combat thieves means it will wake up within 15 minutes either side of the set time (so as to be unpredictable).

You cannot wake a unit when it is in sleep mode between wake-ups. This is because it operates in a deep sleep that is completely undetectable by professional scanning equipment used by thieves to locate tracking devices. Conventional GPS devices are very easy to scan and locate using the GSM mobile signals, and this is a critical part of its operation.

Note, that when stolen, we can operate the unit anywhere up to real-time tracking after its next location report.

See the CanTrack Investigations Unit section above for detail. We require a crime reference number to deploy an Investigator, but we’ll start preparing the Protect unit, and obtaining all the information as soon as you notify us.

You can notify us of a theft 24/7, 365 days a year. We will take you through everything on the day, and ensure it is as stress free as possible. We handle all communications after the initial Police report, and up to the recovery taking place. A typical theft is resolved the same day, but a thorough investigation process takes the typical timeline as shown in the Investigations section above. If safe and allowed, you can come and pick up the stolen asset yourself from the scene (our Investigator will stay with it, and Police as appropriate). If unsafe, the Police will recover back to a Police approved recovery yard, which may incur release fees.

The first thing you must understand is that our goals are the same. Our business depends on ensuring that you get the successful outcome you’re looking for. This is why we invest so heavily in our Investigations Unit, and the process of recovery.

Over 15 years, we’ve never had a recovery rate below 90%, and it tends to be between 92-94%, which requires a huge level of consistency and underlines the quality of our service.

So, what about the times it doesn’t work? It will always be down to the same reason, the criminals finding the Protect unit. This is usually when people don’t take into account the advice we give about hiding the unit, but sometimes just because the thieves are exceptionally good at finding tracking technology. Those who invest time and effort into finding that perfect place, are 9 out of 10 times going to be successful.

Our Investigations Unit analyses the reason behind any non-successful recovery, and in every case follows up with the person or business.

We are a professional service, and every deployment will be accompanied by a theft report detailing the timeline, photos and geographical information along with your stolen asset details. Use for insurance, company records and a detailed record of your service with CanTrack.

No. All standard subscriptions come with the Investigations Unit service built-in to the cost. Please note that we will only deploy in the event of a genuine theft accompanied by a crime reference number. If you are a business and need asset recovery for debt collection or other reasons, you can arrange for a deployment at cost.

No, we require an incident number as a minimum (a temporary number issued by the Police whilst awaiting the full crime reference). We will follow up to obtain the crime reference number also. We cannot expect legal co-operation from the Police without this number, as often the theft occurs over multiple force areas.

We also often work with the Police to obtain search warrants for entry into private premises, again this will not be granted without the crime reference number.

Please email sales@cantrack.com or call +441908 330385 to place an order. Orders are dispatched typically within 3 workings days on a Next Day delivery basis, but you can upgrade to a same day dispatch on orders before 2pm for a small fee.

How we store and process data is important to us and our clients. Depending on the product and how you use it, there may be a need to inform your staff or clients about the use of CanTrack products. For more information, and understanding of how we use data on this website, please see: https://cantrack.com/privacy/

For information on data storage in relation to the services we provide, please see: https://cantrack.com/legal/ where you’ll find the information right at the end of the page.