What do you want to protect?Our award winning theft recovery service builds on 15 years of expertise
Just give me the facts
The CanTrack Protect is a Thatcham (S7) and Secured By Design (Police Approved) service comprising of specialist hardware, software and an on-going subscription service that includes a free deployment of our Investigations Unit in the event of theft to locate your asset. It’s used to protect individuals and business from theft, and for businesses also provides a safeguard against fraud, high credit-risk clients and rising insurance costs.
We allow you to conduct your business, with less risk and business interruption associated with theft, loss and insolvency. We give you the visibility to see where your kit is, and when and how it’s being used using runtime sensors. You can buy hardware outright, rent it or pay an all-inclusive monthly fee starting from just £14 per month, per asset. We have a wide variety of purchasing options to suit you and your budget.
For the detail, keep reading or jump straight to the basics, how we tested the Protect to destruction, how our incredible Investigations Unit deploy in theft, how we use our expertise to shape the Protect product and service. Or you can jump straight to pricing, FAQ or technical specs.
If you’re not sure what type of tracking product is right for you, check our quick selector over on our products page.
We protect what’s important.
With the CanTrack Protect tracking service, we look after an estate of around 30,000 assets with a combined value of over £600m 24hrs a day, 365 days a year.
Our solutions safeguard high-value vehicles, plant machinery, motorhomes, caravans and motorbikes from theft, insurance claims, fraud and high credit-risk clients.
In a post COVID-19 environment, these risks have never been greater, and we can help your business to increase your appetite for dealing with clients or situations that have risk attached, by knowing where they are, how they are being used. And should the worst happen – get them back.
The technology protecting your asset combines with our unique Investigations Unit – a national team exclusively comprised of former Police officers, with an average recovery rate in excess of 91% and the service is included within the cost of your subscription. Our customers tell us our team is what sets us apart from all others. The true impact of theft on businesses is thought by insurers to be triple the asset value and we have reunited clients with over £25M worth of assets.
Being a self-fit device for security reasons has real cost benefits for businesses too. The average cost of a de and re-installing a ‘conventional tracking device’ is £115 + VAT, every time you install our product, replace equipment or change what you’re protecting; you’re saving with the CanTrack Protect.
You bought it. You paid for it. They have no right to take it.
Over 90% recovery rate achieved year after year
Tested to (in)destruction
Whilst conventional tracking devices (like our own CanTrack GPS) are perfectly fine for protected environments inside vehicles, they are not designed to operate in challenging environments, or with theft specifically in mind. The Protect is incredibly robust, engineered using PA6 Nylon Polymer casing, with the electronics laid inside and filled with epoxy resin. This sets as hard as a rock, and as you can see from the video means it can be used in the toughest of environments.
The Protect can be jet washed at close range and is standards tested for a wide range of physical and environmental tests, as detailed in the specifications.
The unique technology in the Protect allows it to last for years despite being battery powered and small enough to fit in the palm of your hand. Conventional wired tracking devices are very easy for thieves to find, due to the fact they need to see the GPS satellite signal (which is very weak) and be wired to a power source. Without these restrictions, the Protect can be hidden in far more places, is easy to self-fit and can be moved from one vehicle or machine to another without costly installation charges.
We Protect it allVans, quad bikes, plant, motorbikes, agri, carvans & motorhomes.
You bought it. You paid for it. They have no right to take it.
The CanTrack Investigations Unit
Our unique Investigations Unit is a national team exclusively comprised of former Police officers, with an average recovery rate in excess of 91%. Our customers tell us our team is what sets us apart from all others. We have reunited our partners with over £25m worth of assets. The team is based nationally in the UK and Northern Ireland, and between them have nearly two centuries of Policing experience! It’s a significant investment from CanTrack, and the combination of technology and experience personnel makes a real difference to a successful theft outcome.
The timeline opposite gives a representative example of key points in a recovery. Each job is unique and with different challenges – so your experience may vary.
Not only are we managing the situation on the ground in your best interests, but we utilise specialist homing beacon technology in the last mile of recovery. This allows us to locate equipment indoors or under cover – a weakness of conventional tracking. We have relationships with law enforcement in the UK and abroad through our contacts in INTERPOL and through our IAATI memberships.
The Investigations Unit liaise with both the Police and yourselves throughout the process of recovery, taking this stress away from you after the initial Police report. These professional relationships means law enforcement responds well in situations individuals, businesses and other tracking companies may struggle to have them attend for a legal recovery once found. This is because they know that with CanTrack, they will not be wasting their time with tracking units reporting locations after being cut out of the vehicle, and that we have physically site assessed the site of the recovery.
We are a leading voice in the press
You don’t just buy a Protect, you buy Us
Serious organised criminal gangs that operate in the theft arena, utilise technology and advanced skills to steal. The have an established global supply chain to move on, and sell what they have stolen from you and it’s easy to under-estimate just how sophisticated this criminal network is.
We live and breathe the technology utilised by thieves for theft and work with the press and law enforcement to continuously adapt and refine the CanTrack Protect technology and service.
We, research and test the same technology the thieves use from various open and closed sources. We not only use this information to refine the CanTrack Protect, we share our insight with industry professionals in global conferences, and through the press and television.
Jamming devices are a good example of this technology, and are routinely used by criminals in the theft of vehicles and machines. They block the very sensitive GPS signal in conventional trackers (which is very weak and why conventional tracking systems have to be installed in specific places where they can ‘see the sky’.)
As the video shows, they are extremely effective, and render any tracking system that relies solely on GPS signals (almost all of them), completely useless in the event of theft. The CanTrack Protect has three different location technologies, and a very powerful radio transmitter for use by our Investigations Unit to pinpoint locations indoors or out. The whole system has been designed to be extremely resistant to jamming technology.
We've got your back
Pricing Table – valid until April 2021
We’re mainly a B2B business (but we do love consumers too!), so it’s unusual to share pricing on a website. Usually you can expect the ‘call for more information’ – however, at CanTrack all clients are treated equally. We stick to the published discounts, and successfully work with clients who have accounts in excess of 5,000 units with this transparent model.
|Band (fleet size)||Hardware||Subscription (annual)||Rental (3+35 profile)||Discount|
|Managed (11-99)||£224.10||£119.20||£16.84||10% Hardware & 20% Subscription|
|Key (100-249)||£211.65||£111.75||£15.83||15% Hardware & 25% Subscription|
|Strategic (>250)||£199.20||£96.85||£14.18||20% Hardware & 35% Subscription|
Prices are ex-VAT and delivery. The CanTrack Protect is self-fit, with no wiring to worry about! We provide a super strong 3M adhesive pad to simply stick the Protect where you want it, and for extra security it has holes in either corner if you wish to attach with bolts or screws.
Frequently Asked Questions
Where do I put the units? Do they need professional installation?
The CanTrack Protect does not need professional installation, as it has no wires or connections to make. However, we can arrange installation if you’d prefer, or have a large fleet to protect.
Protect comes with a 3M adhesive pad which provides a very secure fitting, but it additionally has mounting holes in the corner, which can be used with security bolts.
There are no requirement to ‘see the sky’ like GPS only systems, meaning you can hide in many more places, but not in a sealed metal location. There must be gaps for the signal to escape. Your unit will come with more installation considerations in the instructions.
The CanTrack software provides feedback on signal strength, so you can find the right balance between hiding places and signal strength (which also can directly affect battery life, if located in a really poor signal location).
What is the warranty and how long does the battery last?
To put it simply, the CanTrack Protect warranty is governed by a specific number of power-ons or time elapsed since activation. The CanTrack Protect’s battery has a maximum warranty period of 24 months or 1,200 wakeups, whichever comes first. We will send the unit on a once a day wake-up as standard, but you can adjust this in the software.
Our units contain non-rechargeable batteries that can last over 5 years and operate in extreme conditions (e.g. being buried deep within a vehicle/asset). The more enclosed a unit is, the higher battery consumption is required, in order to transmit messages from the unit. There is a balance between hiding it well (so a prospective thief cannot find it) and how the hiding place will affect the *signal it receives.
The CanTrack Protect usually lasts up to 5 years, when situated in normal conditions. This can vary dependent on conditions, both above and below this estimated time frame. Operation outside the **temperature and impact conditions will invalidate your warranty.
*You can view the average signal strength your device is obtaining through the CanTrack software or by calling our Support team.
**Normal conditions are defined as the device being in an area that enables receipt of good GSM signal, calibrated to one wakeup per day. Protect should not exposed to temperatures above or below the max/min (-35 to +80 degrees Celsius).
Can you get a location from the Protect at any time?
You can schedule the unit to wake-up at pre-set times of the day, or every X hours, on motion and a wide range of other options through the software. As standard, we will configure the unit to wake-up at a specific hour in the day, however a security protocol to combat thieves means it will wake up within 15 minutes either side of the set time (so as to be unpredictable).
You cannot wake a unit when it is in sleep mode between wake-ups. This is because it operates in a deep sleep that is completely undetectable by professional scanning equipment used by thieves to locate tracking devices. Conventional GPS devices are very easy to scan and locate using the GSM mobile signals, and this is a critical part of its operation.
Note, that when stolen, we can operate the unit anywhere up to real-time tracking after its next location report.
What is the process in the event of theft?
See the CanTrack Investigations Unit section above for detail. We require a crime reference number to deploy an Investigator, but we’ll start preparing the Protect unit, and obtaining all the information as soon as you notify us.
You can notify us of a theft 24/7, 365 days a year. We will take you through everything on the day, and ensure it is as stress free as possible. We handle all communications after the initial Police report, and up to the recovery taking place. A typical theft is resolved the same day, but a thorough investigation process takes the typical timeline as shown in the Investigations section above. If safe and allowed, you can come and pick up the stolen asset yourself from the scene (our Investigator will stay with it, and Police as appropriate). If unsafe, the Police will recover back to a Police approved recovery yard, which may incur release fees.
What is the success rate of our Investigations Unit?
The first thing you must understand is that our goals are the same. Our business depends on ensuring that you get the successful outcome you’re looking for. This is why we invest so heavily in our Investigations Unit, and the process of recovery.
Over 15 years, we’ve never had a recovery rate below 90%, and it tends to be between 92-94%, which requires a huge level of consistency and underlines the quality of our service.
So, what about the times it doesn’t work? It will always be down to the same reason, the criminals finding the Protect unit. This is usually when people don’t take into account the advice we give about hiding the unit, but sometimes just because the thieves are exceptionally good at finding tracking technology. Those who invest time and effort into finding that perfect place, are 9 out of 10 times going to be successful.
Our Investigations Unit analyses the reason behind any non-successful recovery, and in every case follows up with the person or business.
Will clients get any report following a theft and Investigation?
We are a professional service, and every deployment will be accompanied by a theft report detailing the timeline, photos and geographical information along with your stolen asset details. Use for insurance, company records and a detailed record of your service with CanTrack.
Is there a cost for Investigations in the event of theft?
No. All standard subscriptions come with the Investigations Unit service built-in to the cost. Please note that we will only deploy in the event of a genuine theft accompanied by a crime reference number. If you are a business and need asset recovery for debt collection or other reasons, you can arrange for a deployment at cost.
Will you deploy without a Crime Ref No or Incident Number?
No, we require an incident number as a minimum (a temporary number issued by the Police whilst awaiting the full crime reference). We will follow up to obtain the crime reference number also. We cannot expect legal co-operation from the Police without this number, as often the theft occurs over multiple force areas.
We also often work with the Police to obtain search warrants for entry into private premises, again this will not be granted without the crime reference number.
What is the order process? How long will it take me to receive the order?
Please email firstname.lastname@example.org or call +441908 330385 to place an order. Orders are dispatched typically within 3 workings days on a Next Day delivery basis, but you can upgrade to a same day dispatch on orders before 2pm for a small fee.
How do we comply with GDPR regulations?
How we store and process data is important to us and our clients. Depending on the product and how you use it, there may be a need to inform your staff or clients about the use of CanTrack products. For more information, and understanding of how we use data on this website, please see: https://cantrack.com/privacy/
For information on data storage in relation to the services we provide, please see: https://cantrack.com/legal/ where you’ll find the information right at the end of the page.
|Communication Modes||GPRS/EDGE/HSP A and CDMA 1xR TT packet data, UDP and SMS|
|SIM Card||Embedded SIM (E-SIM), subscription required. No home network, Global Roaming|
|Operating Bands (MHz)||Quad-band (850/900/1800/1900)|
|Location Technology||50 channel GPS, Triangulated Cell Position, 100mw XXXMHz transceiver|
|Battery||>2,000 reports for T7+ and >3,000 for T9|
|Sensors||Temperature, Light, Impact, Motion, Tilt, Utilisation|
|Temperature||-30º to + 85º C (operating), -40º to +85º (storage)|
|Humidity||100% Relative Humidity including condensing|
|Shock and Vibration||BS EN 60068-2-32:1993 (Shock) and BS EN 60068-2-6:2008 ‘Vibration (sinusoidal)’, BS EN 60068-2-29:1993 (Bump)|
|Environmental Protection||IP69k -Fully waterproof and dust proof, capable of withstanding direct high pressure wash|
|EMC / EMI / ESI / RTTE||CE (directive 2004/108/EU & 2014/30/EU & RTTE Directive 1999/5/EC & Directive 2014/53/EU|
|Sensors||Temperature, Light, Impact, Motion, Tilt, Utilisation|
|Dimensions||68 x 68 x 25mm for T7+ and 115 x 68 x 38mm for T9 extended battery version|
|Weight||170g for T7+ and 405g for T9 extended battery version|
|Enclosure||PA6 Nylon Polymer with circuitry potted in epoxy resin|